Brand Overview: Perfect Body
Perfect Body (operating via PerfectBody.me) is a digital wellness and weight management platform that offers tailored nutrition and fitness plans. The brand is operated by UAB Keto Diets, a digital health company associated with Kilo Grupe, established in 2020 and headquartered in Vilnius, Lithuania.
Contact Info
Email: [email protected]
Phone: No official customer service phone number is publicly available. Customer inquiries are handled primarily via email and online support forms.
Industry and Operations
Perfect Body operates in the digital health, fitness, and weight management industry. It functions on a direct-to-consumer subscription model, accessible through web browsers and dedicated mobile applications on iOS and Android. Key features and services include:
- Personalized Meal Plans: Customized diet programs designed around user preferences, dietary restrictions, and weight loss targets.
- Recipe Database and Grocery Lists: Access to step-by-step recipes and automated ingredient lists for meal preparation.
- Workout Routines: Home-based, equipment-free fitness and exercise guides tailored to various skill levels.
- Progress Trackers: In-app tools for tracking calorie intake, water consumption, steps, and overall weight changes.
User Sentiment
User feedback across consumer platforms reflects substantial dissatisfaction, primarily centered on aggressive billing practices, unexpected renewal fees, and obstacles encountered during customer service interactions.
- Unexpected Recurring Charges: Multiple users report continuous subscription fees after signing up for what they believed was a one-time purchase or a discounted trial.
- Difficult Cancellation Process: Customers frequently complain that canceling an active subscription is unnecessarily complicated, often requiring users to navigate confusing multi-step cancellation funnels or deal with discrepancies between website and app store billing.
- Aggressive Upselling: Reviewers note an overwhelming checkout flow featuring numerous add-ons and premium upsells that result in higher total charges than initially anticipated.
- Strict Refund Policies: Many consumers express frustration over denied refund requests, citing rigid terms and conditions when requesting money back for unused plans.
- Automated Support: Users frequently report difficulty reaching a human customer service representative, often receiving generic, automated responses that delay dispute resolution.
Share Your Experience
If you have experienced issues with Perfect Body, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.