On September 18, 2025, during my Pegasus flight PC3015 from Izmir to Adana, I experienced extremely unprofessional and disrespectful treatment from a staff member at the identity check.
The agent suddenly blocked my way, shouting loudly in front of everyone: “You have three pieces of luggage; we cannot allow this on the plane!” This was shocking and humiliating, especially since I had traveled from Adana with the exact same belongings and faced no issue whatsoever.
It was clear that the real purpose was to force me to pay ₺1,000. The staff member explicitly said I would not be allowed to board unless I paid. On top of that, she threatened me with “I’ll call the police” and claimed to have contacted her supervisor while continuing her aggressive behavior. The police never came, and the situation escalated until other passengers in line began reacting to the unfair treatment.
In the end, the staff only allowed me to pass after making me cram my garment bag—carrying neatly pressed clothes—into my carry-on to avoid the charge. This proved it was never about safety, only about money.
I am not concerned about the money itself. But as someone who takes nearly 100 flights a year, I can say this attitude has destroyed my trust in Pegasus. I will never choose this airline again.
On September 11, 2025, I traveled on a connecting route from Ankara to Istanbul with a* and then from Istanbul Sabiha Gökçen to Düsseldorf on Pegasus flight PC1005. I purchased my ticket through a travel agency. While my first flight included a hand luggage allowance, my Pegasus flight apparently di...
I purchased a ticket from Pegasus Airlines for the Sabiha Gökçen to Skopje flight on 24/07/2024 at 19:25. The ticket I bought did not include cabin or checked baggage, only a small under-seat bag allowance of up to 3 kg. Before leaving home, I weighed my bag to confirm it was approximately 3 kg. Ho...
Dear Pegasus Airlines, I am writing to formally report the unacceptable experience I had on my flight from Sabiha Gökçen Airport to Kahramanmaraş. Kiosk & Check-In Issues: I was directed to use a self-service kiosk for check-in, but the machine continuously malfunctioned and prevented me from comple...
I am writing to formally submit a complaint regarding the unacceptable treatment I received from Pegasus Airlines on June 2, 2025. I had a confirmed ticket worth ₺797 for a flight scheduled to depart from Antalya Airport to Istanbul Sabiha Gökçen at 12:00 PM. I arrived at the gate approximately 20 m...
My luggage was damaged on a Pegasus flight from Adana to Istanbul on July 13, 2023. The Pegasus office contacted me directly and informed me that a truck had run over my bag. Inside, I had my clothes, personal belongings, and, most importantly, my phone in a shattered box. They gave me a new suitcas...
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