They took advantage of me because they wouldn't let me on the flight I paid for, didn't try to help me at all. I bought a ticket for the flight from Istanbul Sabiha Gokcen to Kayseri on December 6, 2023, at 23:20. Even though I had paid for the ticket and got to the airport 50 minutes before my flight, they wouldn't let me on because they said I was two minutes late. No one helped me even though I told them several times that I had just come from the hospital, my 7-month-old child was waiting for me at the Kayseri airport, and I was in a tough spot.Besides that, they made me pay a lot of money to get a ticket (PNR) for the next flight. Isn't this an unfair gain? I thought that Pegasus was a business-like and professional organization, but they are not at all like that. They don't seem to care about how happy their customers are, and they are clearly making money in an unfair way. They should feel bad about it!
I bought a flight ticket from Pegasus Airlines for December 5, 2023, from Istanbul to Antalya. The flight was scheduled to depart at 5:45, and I arrived at the airport at 3:00. The boarding gates opened at 5:10, but they didn't let me board the plane because I was 2 minutes late to the boarding gate...
I'm furious about what happened to me on Pegasus Airlines flight PC2816. The flight was supposed to leave Sabiha Gokcen for Trabzon on March 2, 2023, at 9:00, but because of bad weather, it landed at Samsun airport around 12:00. Pegasus Airlines decided to send us to Trabzon by bus instead of contin...
On October 15, 2023, around 10:20 AM, while I was on the Pegasus flight from Istanbul to Skopje, something frustrating happened. Even though I got to the airport an hour and a half before the scheduled departure time, they told me that check-in was already closed. Not just us, but a lot of other pas...
I was denied boarding on my Pegasus flight 44 minutes before departure. On May 25, 2025, I tried to check in for the 06:55 Ankara–Izmir flight at 06:11, but I was told the system had already closed. When I approached the sales representative, I was scolded with the words, “I’m explaining, don’t you ...
I am writing to formally submit a complaint regarding the unacceptable treatment I received from Pegasus Airlines on June 2, 2025. I had a confirmed ticket worth ₺797 for a flight scheduled to depart from Antalya Airport to Istanbul Sabiha Gökçen at 12:00 PM. I arrived at the gate approximately 20 m...
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