As a Pegasus premium member, I recently bought a ticket through a campaign and chose to move my return flight. But when I tried to rebook, I got an error message saying that there were no open seats on any routes. When I looked for regular tickets, seats were available for the same days, which I found strange. I tried to get in touch with customer service, but they just told me they couldn't help and that I should fill out the contact form. This lack of service is not good enough, especially since I'm a premium user. I want Pegasus to move right away to fix my flight changes and give me better customer service. Thank you.
I tried to change my Pegasus Airlines flight through their online system. Everything appeared to work normally — I was shown the price difference, approved the total, and proceeded with the transaction. Despite receiving confirmation that the additional fee was charged not once, but twice, my flight...
For my upcoming Pegasus Airlines flight with PNR number 11bzxc, I have been unable to complete the check-in process due to an unexplained system error. Even though I entered all my information correctly and the system initially confirmed it, I repeatedly receive an error that prevents me from checki...
I’ve been trying to rebook my Pegasus Airlines flight from Basel, Switzerland to Beirut, Lebanon, but the process is completely broken. Every time I reach the payment confirmation step, I get an error message saying “A SYSTEM ERROR,” and the transaction fails. I’ve attempted this several times, acro...
Pegasus Airlines has been delaying my refund for over two months. Despite contacting them daily about the refund for my canceled ticket, I have yet to receive any resolution. They keep saying my request has been "prioritized," but this seems like a tactic to stall and avoid addressing the issue. It...
Pegasus Airlines sold more tickets than available seats on the 17:15 flight, and we were offered compensation to take the next flight at 19:30. The offer included a refund and two free tickets valid for a year. We were also told that if seats opened up on the 17:15 flight, we could still board and r...
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