I am unable to complete online check-in through the Pegasus app, receiving an error that states “Passenger information is incomplete or incorrect” and “The individual's identity and travel documents do not comply with the travel rules of the destination country.” My passport is valid until 2027, and I have a valid visa, so I don’t understand the issue. Customer service hasn’t been helpful, only advising me to try checking in at the counter 3 hours before the flight. I am traveling from Aydın to Antalya for an international flight, and it seems unreasonable to make such a long trip just to try my luck at the counter, with no guarantee of success. Why should this process be so complicated?
I purchased a round-trip domestic flight from Pegasus Airlines, expecting a smooth travel experience. However, during the online check-in process for the return leg of the trip, I encountered an error message stating “passport error.” This is completely illogical for a domestic flight within Turkey,...
I purchased a Pegasus Airlines ticket for my flight to Cologne, Germany, from February 7-9. My visa is valid until August 2025, so there should be no issue with my travel. However, when I tried to check in on February 4, 2025, I received an error message preventing me from completing the process. S...
I attempted to complete the online check-in for my Pegasus Airlines flight from Sabiha Gökçen (SAW) to Athens, scheduled for 07:55. Despite multiple tries, the system only returned the message “Check the information,” without allowing me to proceed. Believing I could handle check-in at the airport, ...
I purchased a ticket to Tbilisi through the Pegasus mobile app, but I’m unable to complete check-in because I didn’t input my ID number and date of birth during the booking process. I contacted Pegasus customer service, and they opened a ticket to resolve the issue, but it has been over 24 hours wit...
For my upcoming Pegasus Airlines flight with PNR number 11bzxc, I have been unable to complete the check-in process due to an unexplained system error. Even though I entered all my information correctly and the system initially confirmed it, I repeatedly receive an error that prevents me from checki...
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