First try emailing support again with clear evidence of the free trial promise and your payment receipt, and politely insist on a refund based on their own terms.
If that gets no response, immediately contact your bank or card provider and request a chargeback/dispute, explaining you were charged despite a free trial and haven’t received service or support.
For iOS/Android purchases, you can also use Apple/Google refund request tools via your order history to try to reverse the charge.
If the problem remains unresolved, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.
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Peekviewer Refund Denied By Billing Manager

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On October 29, 2025, I purchased a Peekviewer Pro membership using my credit card. However, I canceled the membership and requested a refund on the same day. I was informed that the refund would be processed within 14 days, but despite a significant amount of time passing, the $221 charged to my car...
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Three days ago, a Peekviewer membership was activated by mistake by my younger sibling. My credit card is saved to my iCloud account, so the payment was charged automatically. According to the information shown for first-time subscribers, it clearly states that a refund is possible within 14 days. I...