I Confront Unauthorized ₺999 Charge From Pdfaid After One-Week ₺49 Membership

Hilal
August 05, 9:18 pm
29

On July 20, 2025, I purchased a one-week membership from Pdfaid software by making a one-time payment of ₺49. I expected this to cover only the short-term service I chose. However, today I discovered that an additional ₺999 was withdrawn from my account without my consent, and an automatic subscription was started in my name. I never approved this charge, I did not request any additional packages, and I never agreed to any renewal plan.

I made the payment using Papara, and I have the receipt that clearly shows the unauthorized withdrawal of ₺999. As soon as I realized what happened, I sent an email to Pdfaid customer service, but I have not received any response so far. This silence is unacceptable and only adds to my frustration.

This was the first time I experienced such an issue, and it has seriously damaged my trust in Pdfaid. I am demanding the immediate refund of the ₺999 that was wrongly taken from my account and the cancellation of any subscription that may have been started without my knowledge. Pdfaid must resolve this matter promptly and restore the confidence they have broken.

October 28, 10:37 pm (2 months after complaint)
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