PDF Guru Unexpected Subscription Charge Needs a Full Refund
I am writing to report an unauthorized subscription charge from PDF Guru and to request a full refund of this amount. I initially used PDF Guru believing I was making a one-time purchase for a PDF service. However, on 03 July 2026, I was unexpectedly charged $49.99 USD (around ₹4,789) for a subscription that I did not knowingly agree to. The subscription terms and recurring charge information were not clearly displayed at the time of purchase, and I was not aware that I was signing up for an ongoing subscription. This unexpected charge has caused me financial stress and frustration, as I did not intend to purchase any subscription from PDF Guru. I have already contacted customer support and requested a refund, but I have not received a satisfactory resolution yet. I kindly request that the $49.99 USD charged to my account on 03 July 2026 be fully refunded and that any associated subscription be cancelled so that no further payments are taken without my clear and explicit consent. I ask that this issue be resolved as soon as possible.
Hello Pavansing, Thank you for taking the time to share your situation with us. We sincerely apologize for the financial stress, frustration, and inconvenience caused by the unexpected $49.99 USD (around ₹4,789) subscription charge on July 3rd, 2026. We completely understand your concerns regarding the clarity of our subscription terms, as well as your urgent request for a full refund and immediate cancellation. Please rest assured that we take all billing complaints very seriously and want to ensure a fair resolution. We want to resolve your issue and investigate this case more deeply to review your refund request and account details. Please contact our support team. When reaching out, kindly include the email address linked to your account or your transaction ID so we can locate your record immediately and assist you. We look forward to hearing from you so we can help you sort this out as soon as possible. Best regards, PDFGuru Team
Your response is completely unacceptable. I do not accept this charge. I never knowingly agreed to pay $49.99 USD for a recurring subscription. I was charged for a service I did not seen anuthorize, and I consider this billing practice misleading and unfair. An unexpected $49.99 USD was taken from my account, causing financial loss and unnecessary stress. Customers should never have to discover recurring charges after the payment has already been processed. I have already explained my case. I should not have to keep repeating the s e information while my money remains with your company. I demanding: - A full refund of $49.99 USD immediately. If my refund is refused, I will exercise every legal consumer right available to me. This includes disputing the transaction with my bank and payment provider, filing complaints with the appropriate consumer protection authorities, and publicly sharing my genuine experience and all supporting evidence so other consumers can make informed decisions. I expect a full refund without further delays.