PDF Guru Subscription Charged Without Consent – Refund Refused
I am writing regarding an unauthorized subscription and refund issue with PDF Guru. The service started charging a subscription without any clear prior notice or explicit consent on my side, and only after I saw the charge did I realize that a subscription had been created. After noticing this, I immediately contacted your customer service to explain that I had not been properly informed and requested a refund as well as cancellation of the subscription. In the reply from your support representative Tom, I was told that the subscription was cancelled but that the payment could not be refunded. I find it unacceptable that a subscription can be started without clear, transparent notice and then the payment is considered non‑refundable, even after prompt contact with support. I request a full refund of the 49.99 USD that was charged and confirmation that my subscription is fully cancelled so that I will not be charged again in the future.
Dear Hsu, Thank you for reaching out and bringing this matter to our attention. We are sincerely sorry to hear about your experience regarding the $49.99 subscription charge and your recent exchange with our support team. We completely understand your frustration upon seeing an unexpected fee and being told initially that a refund could not be issued, especially after you reached out promptly to cancel. In your message, kindly include: * The email address associated with your PDF Guru account or interaction. * The first 6 and last 4 digits of the card that was charged. * Any reference or ticket numbers from your previous communication with Tom. Once we receive your email, we will look into the details and work toward resolving this issue for you as quickly as possible. Sincerely,
