PDF Guru Renewal Without Authorization
I am writing regarding an unauthorized renewal of my PDF Guru plan through your website. On 16 April 2026, my subscription was renewed for a period of less than two weeks without my consent, and I was charged 49.99 USD for this renewal. This transaction appears under the receipt number 2dc284cc-064e-48ca-9443-96ce74d31a59. I did not approve or knowingly authorize this renewal, and I was not intending to continue the service under these conditions. I contacted your customer support about this issue and was informed that the renewal is non-refundable. I find this response unacceptable, as the renewal took place without my explicit consent. I kindly request a full refund of the 49.99 USD that was charged and the cancellation of any future automatic renewals associated with my account. I expect this matter to be reviewed and resolved promptly.
Hello Norma, Thank you for reaching out to us and sharing the details of your situation. We sincerely apologize for the frustration, inconvenience, and concern caused by the USD 49.99 renewal charge on 16 April 2026 under Receipt No. 2dc284cc-064e-48ca-9443-96ce74d31a59, as well as the initial rejection of your refund request by our support team. We fully understand your distress regarding this unexpected renewal and your clear request for a full refund of USD 49.99 and the cancellation of any future automatic renewals linked to your account. Please note that payments are only processed with user authorization during registration, and subscription terms are transparently presented on the payment page. We would like to re-evaluate your file, review your receipt, and help resolve this issue as quickly as possible. Please contact our dedicated support team. In your message, please include: - The email address associated with your PDF Guru account. - The Receipt Number - A copy or screenshot of the receipt showing the USD 49.99 charge. Once we receive these details, we will locate your account, re-examine your case thoroughly, ensure all future renewals are canceled, and assist you promptly. We look forward to hearing from you so we can address your request. Best regards, PDFGuru Team
