PDF Guru Refund Request for Unexpected Subscription Charge
I recently discovered an unexpected auto‑renewal charge of 1,702.70 THB on my bank account for a subscription to PDF Guru on 13 September 2026 at around 22:47. I did not intend to continue this subscription and I had already stopped using the service. I did not knowingly approve this renewal, and there was no clear reminder or warning that the subscription would be automatically renewed with this amount. I only became aware of the charge after checking my bank transaction history, where it appears as a payment to “SA V Support Pdfguruc”. I kindly request a full refund of the 1,702.70 THB that was charged without my intention to renew, and I also ask for my subscription with PDF Guru to be fully cancelled so that no further automatic payments are taken from my account. I would appreciate it if you could review this situation and process the refund and cancellation as soon as possible.
Hello Chansiri, Thank you for reaching out to us and sharing the details of your case. We sincerely apologize for the inconvenience, concern, and frustration caused by the unexpected charge of 1,702.70 THB on your account on 13 September 2026 under the description “SA V Support Pdfguruc”. We completely understand your dissatisfaction regarding this automatic renewal and take your request for the immediate cancellation of any active subscription, the prevention of future charges, and a full refund very seriously. We would like to clarify that charges are only processed with user authorization during registration, and subscription terms are presented transparently on the payment page. We want to locate your account in our system, verify that any subscription or recurring charge associated with your card is fully canceled, and thoroughly review your refund request. Please contact our support team directly by completing the form on our website. In your message, please include the following details: - The email address linked to your PDF Guru account. - The first 6 and last 4 digits of the card used for the transaction. - A screenshot or bank statement showing the charge of 1,702.70 THB on 13 September 2026 with the description “SA V Support Pdfguruc”. Once we receive this information, we will locate your record in our system, confirm that no future charges occur, evaluate your case for a full refund, and provide you with an update. We look forward to receiving your message through the form to resolve your case as quickly as possible. Best regards, PDFGuru Team
