PDF Guru Charged 3,150 Pesos Without Authorization For Monthly Subscription
I am writing to report an unauthorized subscription transaction on my PDF Guru account. Without intentionally subscribing to or authorizing any paid PDF Guru plan, I was charged approximately 3,150 pesos for a monthly subscription on August 26, 2026. I did not consent to this subscription and was not clearly informed about any paid renewal or charge at the time of use. I only became aware of the issue when I saw the transaction on my bank record showing the 3,150‑peso payment to PDF Guru. This amount was my personal pocket money, so this charge has caused me financial and personal inconvenience. This is a serious matter for me, and I request that this transaction be urgently investigated and that the full amount of approximately 3,150 pesos be refunded to me as soon as possible. I also ask that any active paid subscription linked to this transaction be cancelled immediately so that no further unauthorized charges are made.
Hello Chuiji, Thank you for taking the time to share your situation with us. We sincerely apologize for the distress, financial strain, and personal inconvenience caused by the unexpected monthly charge of approximately 3,150 pesos on August 26, 2026. We completely understand how upsetting it is to see a significant portion of your personal funds deducted unexpectedly, and we understand your urgent demand for a full refund, an immediate investigation, and the cancellation of any active subscription linked to your account. Please rest assured that we take all billing complaints very seriously and aim to address them as quickly as possible. We want to resolve your issue and investigate this case more deeply to review your payment details and process your refund request. Please reach out to our support team through our contact page. When submitting your request, kindly include the email address linked to your account, your bank transaction details, or the first 6 and last 4 digits of the card used so we can locate your record immediately and assist you. We look forward to receiving your request so we can help you sort this out as soon as possible. Best regards, PDFGuru Team
