PDF Guru Refund Request for Unauthorized Debit Without Prior Notice
I was charged 71.53 CAD without any prior notice by pdfguru.com. I had only subscribed for a 7-day plan, and the payment was already debited from my account. However, I did not renew the subscription, so I don’t understand how they charged me again without informing me first. I am addressing this to pdfguru.com and kindly requesting a refund.
Hello John, Thank you for reaching out to us and sharing the details of your situation. We sincerely apologize for the frustration, inconvenience, and concern caused by the unexpected charge of 71.53 CAD following your 7-day plan, especially since you did not intend to renew. We fully understand your dissatisfaction regarding this automatic transaction without prior notice, and we acknowledge your clear request for a refund. Please note that payments are processed only with user authorization during registration, and subscription terms are transparently presented on the payment page. We would like to locate your profile in our system, ensure that your subscription is completely canceled to prevent any future charges, and thoroughly review your refund request. Please contact our dedicated support team directly. In your message, kindly include: - The email address associated with your PDF Guru account. - The first 6 and last 4 digits of the payment card that was charged. - A screenshot or copy of your bank statement showing the 71.53 CAD charge. Once we receive these details, we will locate your transaction in our system, verify that all recurring billing has been completely stopped, review your refund request, and provide you with a response. We look forward to receiving your email so we can address your request promptly. Best regards, PDFGuru Team
