PDF Guru - I Want Refund For Unconfirmed Subscription Charge
I used PDF Guru only once for a one‑time service and I never knowingly subscribed to anything. Despite this, I was charged 49.99 USD twice on my card by “STPVpdfguru” in consecutive periods, without any prior notification, clear consent, or visible subscription information on the website. After noticing the charges, I contacted PDF Guru customer support and requested a full refund and cancellation of any subscription that might have been created. I was told that a refund is not possible, and I could not find any clear option on the website to cancel or manage a subscription. This situation feels deceptive, as I was not informed about any recurring payment conditions at the time of using the service. I have transaction receipts for these charges, including one dated 11 September 2026 in Nicosia, emails from PDF Guru regarding billing and customer service, and an invoice from pdfguru.com showing trial and recurring payments on different dates, which all demonstrate that recurring charges were made without my clear and informed consent. My PDF Guru account page even shows a “Full Access” plan active until 11 November 2026, although I never knowingly subscribed to such a plan. I request an immediate full refund of both 49.99 USD charges and the permanent cancellation of any existing or future subscription linked to my account or card. I also ask for written confirmation that no further charges will be made without my explicit and informed consent.
Hello Ade, Thank you for reaching out to us and sharing the details of your case. We sincerely apologize for the frustration, concern, and inconvenience caused by the two recurring charges of 49.99 USD each under "STPVpdfguru", the difficulty finding cancellation options on the website, and the previous refusal of your refund request. We completely understand your dissatisfaction regarding this situation and take your request for an immediate full refund of both charges (totaling 99.98 USD), the permanent cancellation of any active subscription (including the "Full Access" plan active until 11 November 2026), and written confirmation that no further deductions will occur very seriously. We would like to clarify that charges are only processed with user authorization during registration, and subscription terms are presented transparently on the payment page. We want our upper support team to re-evaluate your file, ensure your account and card details are completely cleared of any active or future subscriptions, and thoroughly review your request for a full refund of both transactions. Best regards, PDFGuru Team
Dear PDF Guru Team, Thank you for agreeing to have your upper support team review my case. However, the contact form you directed me to only accepts text and does not provide an option to attach the screenshots, receipts, or previous correspondence you requested. I will therefore send the requested account information, card identification details, and supporting documents directly to [email protected]. For privacy and security reasons, I will not post those details on this public complaint page. Please accept my email and attachments as the submission needed to formally reopen and escalate my case, and confirm receipt. My requested resolution remains a full refund of both $49.99 charges, totaling $99.98, permanent cancellation of all subscriptions associated with my account, and written confirmation that no further charges will occur. Thank you for your assistance. I look forward to your review and resolution. Best regards
Hello Ade, Thank you for your response and for bringing the limitation regarding attachments on the online form to our attention. We completely understand your concern regarding privacy and the technical difficulty in attaching files directly through the web form. We appreciate your proactive step in sending the requested information—including your account details, card identification, transaction receipts, invoice, and previous email exchanges—directly. Please be assured that your email and attached documentation will be accepted as your formal submission to reopen and escalate your case to our upper management team. We take your requested resolution very seriously: a full refund of both $49.99 charges (totaling $99.98), the permanent cancellation of all active subscriptions associated with your account/card, and written confirmation that no further deductions will be made. While subscription terms are presented transparently during registration, we are committed to reviewing your file thoroughly under these circumstances. Our support team is monitoring incoming emails to locate your message with attachments. Once verified, your case will be escalated immediately, and we will provide you with a written confirmation and update regarding your full refund request via email. Thank you for your cooperation and patience as we work to resolve this for you. Best regards, PDFGuru Team
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