PDF GURU Charged 49.99 EUR After Subscription Cancellation
I had an active subscription with PDF GURU, which I cancelled before the renewal date. Despite cancelling the subscription, on 14/09/2026 an amount of 49.99 EUR was charged from my account for a digital product payment to VSA_Support.PDFGuru.com, Nicosia. My PDF GURU account and subscription were linked to the email address swetlank***@gmail.com. Since I had already deactivated the subscription before this date, I consider this charge to be unauthorized and incorrect. I kindly request that PDF GURU immediately refund the wrongly charged 49.99 EUR to my original payment method and confirm the full cancellation of any current or future subscriptions linked to my email address, so that no further charges will be made without my consent.
Hello Svitlana, Thank you for taking the time to share your situation with us. We sincerely apologize for the concern, distress, and inconvenience caused by the unexpected charge of €49.99 on September 14, 2026, under "VSA_Support.PDFGuru.com, Nicosia", despite having cancelled your subscription prior to the renewal date. We completely understand your dissatisfaction regarding this charge, as well as your explicit demands for an immediate full refund of €49.99 to your original payment method and written confirmation of the full cancellation of any current or future subscriptions linked to your account. Please rest assured that we take all billing complaints and subscription issues very seriously. We want to resolve your issue and investigate this case more deeply to review your account history, verify the pre-renewal cancellation, and process your refund request. Please reach out to our support team through our contact page. When submitting your request, kindly include your registered email address, your bank transaction details, or the first 6 and last 4 digits of the card used so we can locate your record immediately and assist you. We look forward to receiving your request so we can help you sort this out as soon as possible. Best regards, PDFGuru Team
