My Card Received A Charge From PDF Guru That I Didn’t Authorized
I noticed an unauthorized charge today of 49.99 on my ADCB card ending in 0322 from a company called PDF Guru. I did not knowingly subscribe to or authorize any payment to this company. After seeing the charge, I contacted PDF Guru and requested that they cancel any subscription linked to my card and return the amount that was taken. Despite this, I have not received a refund. I request that this transaction be investigated as unauthorized, that I receive a full refund of the 49.99, and that any current or future payments to PDF Guru from my card be cancelled so that this does not happen again.
Hello Harısh, Thank you for reaching out to us and sharing the details of your case. We sincerely apologize for the inconvenience, concern, and frustration caused by the unexpected charge of 49.99 on your ADCB card under the description of PDF Guru. We completely understand your dissatisfaction regarding this transaction and take your request for the immediate cancellation of any linked subscription, the prevention of future charges, and a full refund very seriously. We would like to clarify that charges are only processed with user authorization during registration, and subscription terms are presented transparently on the payment page. We want to locate your account in our system, verify that any subscription or recurring charge associated with your card is fully canceled, and thoroughly review your refund request. Please contact our support team directly by completing the form on our website. In your message, please include the following details: - The email address linked to your PDF Guru account. - The first 6 and last 4 digits of the ADCB card used for the transaction. - A screenshot or bank statement showing the charge of 49.99 along with the transaction date. Once we receive this information, we will locate your record in our system, confirm that no future charges occur, evaluate your case for a full refund, and provide you with an update. We look forward to receiving your message through the form to resolve your case as quickly as possible. Best regards, PDFGuru Team
