Paysafecard balance disappeared after use; how can I track missing funds?

First double-check your Paysafecard balance using the official balance check tool by entering your 16-digit PIN or by logging into your Paysafe/MyPaysafe account and viewing recent transactions; this will show exactly what was spent and what remains.

If the funds still look missing or didn’t appear at the merchant, wait a short period (sometimes a payment can stay “pending” before it settles) and then contact PaysafeCard Support with your PIN and date of the transaction so they can trace the payment.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.