Pay3 Account Closure: Request Full Refund Without Fees

Some time ago I opened an account with pay-3.io in the EU region and transferred funds into my wallet. After this transfer my money became stuck for a long time, and the company handled the situation very slowly and without transparency. I had to wait and keep asking what happened to my money, and only much later did I understand that they were carrying out KYC checks in a problematic and unclear way, without properly informing me. During this whole period my funds were trapped and I could not use them. Instead of solving the issue quickly and clearly, they repeatedly told me only to be patient and wait, without giving me concrete information. In the end they informed me that my account would be closed due to “compliance” reasons and that my balance of 19.03 USDT would be returned as only 17.53 USDT, because they want to deduct 1.50 USDT as a network fee. I do not find it acceptable that my money was held for this long without clear communication and then returned with a deduction.Their services have been so improper and risky. My expectation is a full refund of my balance without any fee deduction and, considering the stress and time lost due to their lack of transparency and slow handling, I also request appropriate compensation. I kindly ask that this issue be reviewed and that pay-3.io return my funds in full and provide a fair solution.