Parimatch Withdrawal Issue

I am writing to formally escalate a delayed withdrawal issue that front-line live chat agents have been unable to resolve. On July 17th at 11:38 PM, I initiated a withdrawal request for ₹5,500. It has now been well past the promised 24-hour delivery window. Support previously informed me that the transaction was "processed from Parimatch" and handed over to the billing gateway. However, when I requested the UTR number to track the funds with my bank, or asked for a reversal, live support sent a boilerplate script stating they are "unable to provide the UTR details or reverse the funds" while the case is under review. Because the funds have successfully cleared Parimatch's internal system, the third-party payment gateway has had more than enough time to clear the transaction. I will not accept a generic response asking me to wait indefinitely for a standard review loop. If the payment gateway cannot successfully credit my bank account immediately, I request that a billing supervisor manually cancel/reverse this transaction and credit the ₹5,500 back to my g ing wallet balance so I can withdraw using an alternative method. Please provide either the official UTR number within the next 24 hours so I can track the funds, or confirm the reversal to my wallet.