Parimatch Deducted My Money but Balance Still Shows Zero

I am facing an issue with my Parimatch betting account related to a recent deposit that has not been reflected in my balance. Yesterday at around 11:03 p.m., I deposited ₹500 into my Parimatch account via UPI. The amount was successfully debited from my UPI account, but my Parimatch balance still shows $0.

I contacted Parimatch support regarding this issue, and they advised me to wait for 5 hours for the amount to be credited. However, more than 11 hours have now passed, and there has been no update or resolution from their side. Additionally, I do not have a direct phone number to contact them for immediate assistance.

I request that my ₹500 be refunded to my UPI or bank account as soon as possible. I also expect a clear explanation of why the deposit was deducted from my account but not reflected in my Parimatch balance.