I Can’t Access My Funds Due to Paribu Liveness Test Error

For about 2.5 months, I’ve been receiving a “failed” error during the Paribu KYC verification (liveness test) process. I’ve reported this issue 20–25 times via both email and phone, but every time I was only met with template responses and no real assistance. I’ve tried different devices, internet connections, and phones multiple times, and even sent the front and back of my ID card along with a video showing the liveness test issue to the support team. Still, no solution has been provided — I’ve only been stalled. At this point, I have money in my account but cannot access it. I can neither make transactions nor withdraw my funds. This situation has gone beyond inconvenience — my money is effectively blocked. It is unacceptable for a financial platform to be this unresponsive and unprofessional. I’ve already submitted formal complaints to the Consumer Arbitration Committee this morning. Once I retrieve my funds, I will permanently close my Paribu account and share this experience publicly across all social media platforms. We’re about to enter 2026, and yet a major platform like Paribu still hasn’t managed to fix a simple liveness verification system. This is a serious technical and organizational failure. I demand an immediate resolution and the release of my funds