On May 14, 2024, we booked a two-night stay at Sapanca Gönül Sofram Hotel through Otelz.com for June 17-19, 2024, and made the payment. However, the hotel informed us that the dates coincided with a holiday and required a minimum three-night reservation, or else the booking would be rejected. When we contacted Otelz.com, they confirmed the hotel's policy and admitted that there was a system error failing to provide a warning regarding the minimum stay requirement. However, since we were able to make the payment without any system error, a warning about the dates should have been issued as well. Hence, there was no system error; there was a lack of information about the dates, which came to light after our reservation. We feel aggrieved due to relying on Otelz.com for our booking.
On December 23, 2024, I booked a 2-night stay for two guests at Safranbolu Kanyon Vadi Hotel through the Otelz app, scheduled for May 30–June 1, 2025. I paid in full nearly six months in advance. But on May 15, I received a call from Otelz claiming that the hotel had suffered flood damage and my re...
I booked a room at the RC Farm Hotel in Sapanca on Otelz.com for May 19–21, 2023, and paid the fee on May 10, 2023, at 9:30 PM. At 11:30 PM, I got a call from a number I didn't know. The person who called said they were the hotel owner. They told me that there were no rooms left and asked me to canc...
I made a hotel reservation via otelz.com in January 2025, and although Otelz.com confirmed the booking, when I contacted the hotel's reservation desk, they said they couldn’t find any record of it. They later informed me that their contract with otelz.com had been terminated in early January 2025. T...
On April 23, 2024, I made a reservation for Reef Oasis Beach Resort through Otelz.com for the dates of May 6, 2024, to May 11, 2024, and made the payment with my credit card on the same day. Despite using Otelz.com for the first time, I didn't want to risk losing my day, so I booked the flight ticke...
On August 22, 2024, I made a reservation through Otelz.com for the Xperience Sea Breeze Resort in Egypt, with a check-in date of 17.09.2024. My spouse and I arrived at the hotel with great excitement for our honeymoon. However, upon arrival, we were informed that we could not check in because Otelz....
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