I’m furious about the hotel room I booked through Otelz.com. The room I received was nothing like what was promised, and there seems to be no communication between the site and the hotel. I spent days trying to reach Otelz.com customer service, specifically Ms. N****, who told me they couldn’t even contact their own regional managers.
I strongly advise against booking anything through Otelz.com—you’ll end up ruining your vacation. My holiday is over, and I’m exhausted from constantly calling them, with no resolution in sight. They neither provide a refund nor offer any help. It’s infuriating to pay money only to be left in this situation. I have countless photos to prove it; this was at the Savoy Hotel in Girne, a so-called 5-star hotel and casino. If you book through Otelz.com, you’ll regret it.
Two months ago, I booked and fully paid for a hotel reservation in Sharm El Sheikh through Otelz.com from Turkey. Everything appeared confirmed on their platform. But when we arrived at the hotel—after flying internationally from Turkey—we were shocked to hear that no reservation had been made in ou...
I booked a vacation through Otelz.com, but now I need to cancel it. Unfortunately, due to an issue with my phone, I’ve lost access to both my reservat...
I made a hotel reservation through Otelz.com six months ago and paid a partial amount upfront. The check-in date is set for July 5, but when I recently contacted the hotel directly to confirm my stay, I was informed that their partnership with Otelz.com has ended and they would not be accepting my r...
On July 13, 2025, I made a 3-night hotel reservation for my Cyprus trip through Otelz.com, paying in full online. But on July 16, just 4 hours before my flight and 12 hours before check-in, I received a call from the owner of Citrus Tree Garden Hotel, Ms. H****, saying there was an issue with the Ot...
Let me start by saying this is the fourth time I’ve faced the exact same issue with Otelz.com. On March 22, 2025, I booked a hotel via Otelz.com for a 1-night stay, paying with ZCüzdan. At 12:46 PM, just over an hour before check-in, the hotel called me. As soon as the phone rang, I already knew why...
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