Opel Refused to Exchange My Faulty 2024 Crossland Despite Transmission Issues

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Cemal
September 18, 2024 11:10 pm
75

From the first day I bought a brand-new Opel Crossland from "Opel Istanbul ÇETAŞ" in 2024, I experienced problems with the gear shifting. The gears grind when shifting, and even after several trips to the service center, the issue stays unmet. Though they haven't taken the car back, the service crew verified in writing that the transmission has to be replaced. Opel has turned down my offer for a replacement car of the same model. I'm left waiting without any appropriate resolution from Opel as I feel caught with a car that isn't running as it should. I just want a reasonable answer; this has been a taxing process.

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Progress

October 03, 2024 9:13 pm

I bought the Opel Crosland in 2024.

I bought a brand new vehicle, supposedly German (although it was sold to the French and is no longer German), celebrating its 120th anniversary.

It hasn't shifted into gear since the first day I bought it

I went to the service several times, and the car mechanics determined that the transmission was defective, but the authorized service did not change it even though it accepted it.

A brand like Opel?

September 18, 2024 11:10 pm

In 2024, I purchased a brand new Opel Crossland, and I have been experiencing issues with the transmission since the first day I got the vehicle. I went to the authorized service center multiple times. Although the mechanics identified the issue with the gears, the problem has not been fixed.

When the car was only 6 months old, the authorized service informed me that the transmission needed to be replaced. As the owner, I reported to Opel that the vehicle is defective and requested a replacement with an identical vehicle. However, Opel has not stood behind their product and has not replaced my car. I have been forced to use a car with a faulty transmission.

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