Online Kids Academy Deleted More Than Half of My Remaining Credits

I purchased a three-month package from Online Kids Academy. I was never informed that my remaining lesson credits would be canceled when the package period expired, even if I still had unused lesson hours remaining. When I occasionally wanted my child to take lessons during school breaks, I was told that my package had already expired.

I still had more than half of my lesson credits remaining, but I was told that they would only restore my unused credits if I purchased another package. I am very dissatisfied with this experience and believe the expiration policy should have been clearly communicated before I made the purchase.