Online Kids Akademi Live Classes Have Audio and Video Problems

My child and I have been attending Online Kids Akademi’s live classes for approximately 10 months. For the past three weeks, across six consecutive classes, we have been unable to see or hear our teacher. We can only see the messages the teacher types. During live classes, YouTube.com videos shared by the teacher sometimes do not appear at all, and sometimes we cannot even log into the system.

To make sure the problem was not on our end, we tried using different devices and different internet connections, including Wi-Fi and mobile data, but the result was the same. Despite this, it was extremely difficult to reach the technical support team. I only received a response after sending multiple messages. Even though I provided written and visual evidence of the problem, I was told that the issue was on our end and the case was closed.

Because of these connection and access problems, I requested make-up classes for the lessons we missed, but my request was also denied. As a parent who has used this system without problems for a long time, I was very disappointed by this approach.

I expect customer service to go beyond simply selling packages. I want the technical issue I experienced to be investigated seriously and my losses to be addressed. Otherwise, I intend to share my experience on my social media accounts so that families considering purchasing a new subscription can make an informed decision without experiencing similar problems.