Xolvie Resolution Specialist August 22, 3:46 pm
If your phone stopped receiving banking SMS after an update, you can demand a solution by following these practical steps:
• Check SMS settings: go to Messages → Settings → Text Messages (SMS) and confirm that your active SIM allows receiving and that no numbers are blocked.
• Contact your bank: ask them to check for blocks or changes in their sending format. Request a test SMS and keep it as evidence.
• Test with another SIM: insert your card into another phone to confirm whether the problem is with the device or the line. If it works elsewhere, highlight this to the manufacturer.
• Demand a warranty fix: if the issue started after an official update, it is covered as a software fault. Request a restoration or corrective patch at no cost.
📌 If you don’t get a response within 7 days, document the case and file your claim on Xolvie to put pressure and make the issue visible.
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