After an update, the phone stopped receiving banking SMS, how can I demand an effective solution from OnePlus?

If your phone stopped receiving banking SMS after an update, you can demand a solution by following these practical steps:

• Check SMS settings: go to Messages → Settings → Text Messages (SMS) and confirm that your active SIM allows receiving and that no numbers are blocked.

• Contact your bank: ask them to check for blocks or changes in their sending format. Request a test SMS and keep it as evidence.

• Test with another SIM: insert your card into another phone to confirm whether the problem is with the device or the line. If it works elsewhere, highlight this to the manufacturer.

• Demand a warranty fix: if the issue started after an official update, it is covered as a software fault. Request a restoration or corrective patch at no cost.

📌 If you don’t get a response within 7 days, document the case and file your claim on Xolvie to put pressure and make the issue visible.