Omix X3 Model Echo Issue During WhatsApp Video Calls

Emel · 2024-08-12T12:23:08+03:00

I have had my Omix X3 phone for five or six days. When making video calls on WhatsApp, there is an echo. I am also experiencing issues with the audio. During video calls, either there is no sound at all, making communication impossible, or the other person's voice echoes so much that we cannot understand each other. What kind of phone have you produced? Please find a solution to this problem!

Omix

Dear Valued Customer, First of all, thank you very much for your feedback and requests. We will be happy to assist you during your complaint process. Our Customer Representative has contacted you using your registered contact information to provide detailed information regarding your issues/requests. Thank you for taking the time to help us improve our service quality. We want you to know that we place great importance on the feedback/complaint process. We sincerely believe that every complaint will help us and our processes improve further. For support and information, you can also reach us at [email protected] and our customer service line at 0850 474 66 49 between 09:00 - 18:00 on weekdays. Best regards, OMIX Turkey omix.com.tr

Emel

When will my problem be resolved?

Emel

I would like to get information about the update that was supposed to be done on my phone.

Omix

Dear Valued Customer, First of all, we would like to thank you very much for sharing your feedback and requests with us. We will be happy to assist you during your complaint process. Regarding the matter, our Customer Representative has provided detailed information by contacting you through your registered contact details about the issues/requests you have conveyed. Thank you for taking the time to help us improve our service quality. We want you to know that we place great importance on the feedback/complaint process. We sincerely believe that every complaint will help us and our processes to improve further. For support and information, you can also reach us at [email protected] and our customer line at 0850 474 66 49 between 09:00 - 18:00 on weekdays. Best regards, OMIX Turkey omix.com.tr

Emel

Thank you for their interest.

Emel

I had reported a complaint because there was an echo during WhatsApp video calls. My phone was sent to service. They told me it was tested and approved, and my phone was returned to me, but there is absolutely no solution. My problems still continue; the other party's voice still echoes, comes through intermittently, and after a while, there is a very bad buzzing noise. What will happen like this? I deeply regret buying it. They said it was an update issue, and an update was done, but I want a solution. Why does this problem only exist in X3s? Do I have to apply to the authorized places or complain to the consumer hotline?

Emel

I can't talk to anyone with the headphones; the other side hears a piercing hum and crackling, and the sound cuts in and out. I want a solution to my problem. If there is a manufacturing issue with the X3s, recall them from the market, my friend.

Omix

Dear Valued Customer, Regarding the matter, our Customer Representative has provided you with detailed information by reaching out to your registered contact details concerning the issues/requests you have conveyed. We thank you for taking the time to assist us in improving our service quality. We want you to know that we place great importance on the feedback/complaint process. We sincerely believe that every complaint will further enhance us and our processes. For support and information, you can also reach us via our email address [email protected] and our customer line at 0850 474 66 49 on weekdays between 09:00 - 18:00. Best regards, OMIX Turkey omix.com.tr

Omix

Dear Valued Customer, Our Customer Representative has reached out to you using your registered contact information to provide detailed information regarding the issues/requests you have conveyed. We thank you for taking the time to help us improve our service quality. We want you to know that we place great importance on the feedback/complaint process. We sincerely believe that every complaint will help us further develop ourselves and our processes. For support and information, you can also reach us at our email address [email protected] and our customer line 0850 474 66 49 between 09:00 - 18:00 on weekdays. Best regards, OMIX Turkey omix.com.tr

Emel

Thank you

Omix X3 Model Echo Issue During WhatsApp Video Calls

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