Omi is charging me after canceling Premium, how can I stop it?

If Omi is charging you after canceling Premium and you want to stop it,

• First confirm whether cancellation fully processed;

• Verify:
– Subscription status says “Canceled”
– Expiration date is visible
– No future renewal date appears
– Confirmation email was received

– Deleting the app alone does NOT stop billing

• Cancel from the correct payment platform;

– iPhone → Settings → Apple ID → Subscriptions → Cancel
– Android → Google Play → Payments & Subscriptions → Cancel
– PayPal → Settings → Automatic Payments → Cancel

– You must cancel where you originally subscribed

• Stop future charges immediately;

– Remove saved payment methods if possible
– Revoke merchant authorization
– Contact your bank to block recurring payments
– Request a replacement card if charges continue

• Contact Omi support directly;

• Write:
– “I canceled my Premium subscription, but I’m still being charged. Cancel all recurring billing immediately and confirm no future payments.”

– Include:
• Account email
• Transaction dates
• Charged amounts
• Screenshots of cancellation proof

If the issue continues, raising it publicly on Xolvie can often trigger a faster response.