Obilet is not allowing ticket cancellation, how can I get a refund?

If Obilet is not allowing ticket cancellation,

Understand why first;

• Cancellation depends on:
– Bus/airline company rules
– Ticket type (some are non-refundable)

• Important:
– Some tickets cannot be canceled or only partially refunded

• Also:
– After departure time → cancellation is NOT possible

Check if you still have options;

• If >24 hours before trip:
– You may still cancel (depending on company)

• If cancellation blocked:
– Try “Convert to voucher” (open ticket)
– You can reuse the value later (valid ~6 months)

Contact support immediately;

• Write:
– “I cannot cancel my ticket through the system. Please process cancellation or refund manually.”

• Use:
– Live chat (fastest)

• Obilet confirms:
– Support can help if cancellation fails in system

If the issue continues, raising it publicly on Xolvie can often trigger a faster response.