NTTGame Closed My Support Requests Without a Fair Resolution

I am writing regarding two serious issues I have experienced with my NTTGame accounts.

I had not logged into the game for a long period. When I later submitted a support ticket to request information about my accounts, I was informed that they had been deleted. Although I still possess the account information and other relevant details, I was never notified beforehand that my accounts would be removed. I did not receive any email, SMS, or other warning giving me the opportunity to log in or preserve my accounts before they were deleted.

Deleting player accounts without providing any prior notification is extremely disappointing and has caused me significant inconvenience.

In addition, I had previously contacted support regarding the disappearance of items from another account. Those items were extremely valuable, and I estimate their value to be approximately ₺700,000. Despite reporting the issue, I was simply informed that the matter was time-barred and that nothing could be done. I do not believe this is a satisfactory response, especially considering the significant value of the items and the time and money invested in my account.

I have supported the game through my purchases and gameplay over the years, and I expected a much more thorough investigation and customer-oriented approach. Instead, I have been left without my accounts, without my items, and without a meaningful solution.

I respectfully request that my deleted accounts and the missing items be thoroughly investigated. If restoration is technically possible, I ask that my accounts and their contents be recovered. If restoration is not possible, I request that NTTGame provide an appropriate and fair solution to compensate for the loss and the inconvenience I have experienced.

Please review my account records, previous support tickets, and all available account data, and provide me with a clear written explanation of the outcome of your investigation.

Thank you for your attention. I look forward to your prompt response and a fair resolution.