On June 22, 2024, my son Enes Mert had a lesson with Mira D. The lesson record for that day is available in the lesson watch option. However, Novakid ignored the lesson on that day and reset the lessons I had previously purchased, incorrectly claiming that there had been no lessons in the past 3 months. If you check the lesson for that day, you will see that my son did have a lesson with his teacher. I have attached images from that day’s lessons for reference. I request that my previously purchased lessons be reinstated as soon as possible.
Today, I logged into Novakid to schedule lessons for my son, which I had already paid for in full. However, when trying to set the class time, a message appeared stating I needed to repurchase the lessons. To my shock, all the lessons I painstakingly saved for—sacrificing other essentials for my chi...
We received our 2nd Package in January. This package consists of 20 lessons and there is no time limit. In order to take lessons from the same teacher we planned lessons for weeks and continued to attend our lessons, but on May 23 we forgot to attend the lesson because we did not receive a reminder ...
I purchased a Novakid lesson package on October 13, 2024, after a trial class. However, I immediately changed my mind the same day due to the price and reviews I later read. I tried to cancel right away, but there was no customer support number to call. No response on WhatsApp, and when I emailed, t...
Comments