Novakid Issue with Missed Lessons and Reset Lesson Credits
On June 22, 2024, my son Enes Mert had a lesson with Mira D. The lesson record for that day is available in the lesson watch option. However, Novakid ignored the lesson on that day and reset the lessons I had previously purchased, incorrectly claiming that there had been no lessons in the past 3 months. If you check the lesson for that day, you will see that my son did have a lesson with his teacher. I have attached images from that day’s lessons for reference. I request that my previously purchased lessons be reinstated as soon as possible.
Hello Gökhan Ö.! We apologize for any inconvenience and confusion this situation may have caused. All lessons have already been refunded to your balance ✅ Our system typically deletes accounts that have been inactive for the last 90 days. However, we see that your son had a lesson on July 7th, so there might have been an error. We will investigate this issue in more detail to ensure it does not happen again. Please enjoy your lessons and do not hesitate to contact our Customer Service if you have any other questions or concerns. Thank you for choosing Novakid! 🚀 Best regards, Erhan O., Director of Novakid Turkey.
Thank you for solving the problem.
