I bought the Nike Air Force FKJ4211-001 model from the İstinyePark Nike store. As someone who regularly wears this model, I immediately noticed that something was off with this particular pair. There were visible creases and warping in the toe area—right where the toes press against the shoe. I consulted the store staff, and after comparing it with several other pairs, they agreed that the issue was specific to the pair I received.
Despite this clear acknowledgment from the store, my complaint was rejected after the product was sent in for inspection. I received an SMS stating the result was negative, so I called customer service. What happened next left me absolutely shocked. The representative I spoke to was incredibly rude, raised her voice, and dismissed my concerns with a disrespectful tone. She didn’t even let me explain the full situation and abruptly hung up the phone in the middle of the conversation.
This is not the treatment I expected from a globally respected brand like Nike. I plan to escalate the matter by filing a formal complaint with the Consumer Arbitration Board and initiating a legal review regarding the customer service representative’s behavior. Additionally, I will share my experience publicly across all social media platforms, using both written and video content to expose this unacceptable customer service. I demand that Nike acknowledge this issue, replace the defective product, and hold their staff accountable.
I purchased my Nike Air Force 1 sneakers on July 3, 2024, from Forum İstanbul, expecting long-term quality from a brand like Nike. But before even hitting the one-year mark, the front of the shoes started to come apart. The stitching and material near the toe area began separating, and the shoes now...
I purchased the Nike Air Force 1 ’07 White Black model sneakers from the Nike store at Meydan Istanbul in March or April. In less than 7 months, I began experiencing serious problems with the shoes. Both pairs developed tears in the inner back and side lining, the front parts started to split, and t...
On August 29, 2023, I bought a pair of Air Jordan shoes from the Nike store at İzmir Optimum. After approximately five months of use, I experienced the unfortunate problem of the product unexpectedly tearing apart. Even though the cashier assured me of a two-year warranty at the time of purchase, I ...
In December, I decided to treat myself to a pair of Nike Air Force sneakers. I was willing to pay ₺4,100 because I expected nothing but top-notch quality. Unfortunately, after only 7 months, the shoes started to deteriorate. It began with the back heel opening up, and then the edges started to give ...
I bought a pair of white Nike W Court Vision Lo NN sneakers from the In Street store at Çorlu Orion Mall. I only wore them for about an hour before the front of the shoe cracked while I was walking down stairs. On top of that, the shoe started making an annoying noise with each step. Even though I b...
Comments