My New Balance 530 Shoes Developed Premature Tear

My New Balance 530 Shoes Developed Premature Tear
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May 02, 2024 2:17 pm
93

Hello, I bought a pair of New Balance 530 shoes from the store five months ago, and recently, a tear has developed in the mesh part of the shoe. After a month-long inspection, the shoes were returned to me with the explanation that the tear was due to user error. However, considering that many others have experienced tears in the same area, I believe the issue lies with the shoes themselves, not the user. The problem is not with the user but with New Balance's lack of support for their product.

May 02, 2024 2:50 pm (33 minutes after complaint)

Hello, Your product review process is meticulously carried out by our expert team. As a result of the review, no material or manufacturing defect was found in your product. Within the framework of consumer law, you can request a second review for your product. Best regards, New Balance

Serhat
Serhat
May 02, 2024 5:21 pm

Here's the translation of the text from Turkish to English: "There is no point in giving the shoes for re-examination and getting them back a month later with the claim of user error. Shoemakers do repairs; I can leave them for 2 days and get them back repaired. Thank you for standing behind your product so much. Have a good day."

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