Unable To Watch After Paying For Netshort Weekly Pass!

I purchased a weekly pass from Netshort on 27 September 2026, paying 6.99 USD via Google Pay on my Android phone. After the purchase, the pass only worked for about 10 episodes and then stopped working completely, with no error message or explanation on the screen. Although my payment was successfully taken, I cannot continue watching anything with the weekly pass I just bought. On top of this, when I try to contact support and provide proof, I keep getting restarted with a new AI customer service chat, which makes it even harder to resolve the problem and is very frustrating. I request that my weekly pass be fully reactivated so I can continue using the service I paid for, and that my 6.99 USD payment be refunded due to the interruption and the service being effectively unusable. I ask that this issue be reviewed urgently and resolved as soon as possible.