Sephora Sales Associate Recommends Drying NARS Concealer to Customer
On October 28, 2025, I purchased a NARS concealer in the shade Creme Brulee from the Sephora store in Akasya Mall based on the recommendation of a store sales associate. I explained my age, skin type, and expectations for the product in detail, and based on this information, she specifically recommended this item.
I did not start using the product immediately upon purchase; I began using it at the start of December and have tried it four times in total since then. However, I am completely dissatisfied. It feels as if the tube is almost empty, as hardly any product comes out on the applicator. Its formula is extremely dry, causing noticeable dryness and caking under my eyes. It neither suited my skin nor delivered the performance recommended to me.
It is truly disappointing that a product I paid a significant amount for from such a well-known brand turned out to be so frustrating. I will provide my receipt/invoice details and the amount paid in my submission. I request that my complaint be evaluated and my exchange request for this NARS Creme Brulee concealer be fulfilled—preferably with another product from the same brand suitable for my skin, or, if necessary, an appropriate product from a different brand.
