I purchased a water purifier filter from a company called Mil Su via n11.com. The company packaged the product so carelessly and without protection that anything could have happened to it. I returned it without even opening the shipping bag. However, Mil Su rejected my return request, claiming that the product was used. This company is falsely accusing me of using the product without even opening the shipping bag.
When I tried to speak with n11.com customer service, they asked me to provide evidence that I had not used the product. I asked the representative how I could prove that I had not used a product I had not even opened, and why they were not asking the seller for proof instead. She rudely hung up on me.
n11.com continues to prioritize sellers making money over customer satisfaction. When they lose all their customers by continuing in this manner, I wish n11.com and their sellers good luck with their business.
I bought a product from n11.com. The company sent an opened product. I started a return process on the grounds that an opened product was sent. My return was accepted. However, n11.com does not make my full refund by putting forward meaningless excuses. It made a refund lower than the amount I paid....
I'm submitting a complaint against N11 for selling used items while advertising them as new. I bought something that came without an invoice, packaging, or warranty, and it was obviously not in new condition. I’ve tried contacting N11 several times, but I still haven’t gotten any help. They won't gi...
I ordered a Woongjin Cu-32 Water Purifier from N11 on February 28, 2023. The device arrived on March 4, and I immediately installed it. However, the water tasted like tap water, even after several uses. I contacted the seller multiple times to request a service call, but they refused. They also ref...
N11 is not reliable and disregards consumer rights. None of the terms of the seller agreement were followed, and my return request was rejected. Although I only used the product to try it out, it was deemed damaged, and my return was sent back to me. The company did not even provide proper proof or ...
I placed a bracelet order through a seller on the N11 website. Before the item was even shipped, I submitted a return request. At first, the seller refused, then later accepted it. They told me I needed to contact customer service for the return process. They said the return would be processed only ...
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