I ordered a Woongjin Cu-32 Water Purifier from N11 on February 28, 2023. The device arrived on March 4, and I immediately installed it. However, the water tasted like tap water, even after several uses.
I contacted the seller multiple times to request a service call, but they refused. They also refused to come to my house to fix the problem, even though I live nearby.
On March 26, I contacted N11 customer support for help. The representative told me that they were unable to contact the seller and that I could initiate a return if I wanted.
The Turkish law states that consumers have 30 days to return a defective product. I submitted my return request within this time frame.
On April 1, I returned the device to Aras Kargo. The tracking number is 4048669588585.
The seller received the product and inspected it. They then rejected my return request and kept the product.
I am planning to have the product inspected by a private service center and obtain a report. The seller is refusing to refund me or return my product.
Additional Information:
The seller removed the negative reviews of the product from their listing and re-listed it with a slightly different name.
The product does not have a warranty, which is illegal in Turkey.
The seller called me "psychologically unstable" when I tried to get help.
N11 customer support has been unhelpful.
I have not received a paper or digital invoice for the product.
I am requesting the following:
N11 and the seller should refund my money.
N11 and the seller should send me a paper or digital invoice for the product.
N11 should take action against the seller for their misleading practices.
I am also planning to file a complaint with the Turkish Ministry of Finance.
I purchased an international product through N11. Since it was not as I expected, I returned it. The product I sent from Kayseri was delivered to an address in Sivas. The status showed as "Return under review." Later, the seller rejected the return, claiming the product had not reached them. I submi...
The N11 online store did not notify the supplier company, Eczacıbaşı Market, of my return request, despite informing me via email that my refund would be processed within 3 working days. This approval was given by customer service before the order even left the store. The cargo company, with which I...
I purchased an item from the N11 store on January 20th, and it still hasn't arrived (today is March 6th). Despite my repeated attempts to cancel, I've been told that the item cannot be canceled because it's already in transit. Today, they called me, saying they needed to cancel the order because the...
I purchased a water purifier filter from a company called Mil Su via n11.com. The company packaged the product so carelessly and without protection that anything could have happened to it. I returned it without even opening the shipping bag. However, Mil Su rejected my return request, claiming that ...
I ordered a dryer from N11 on November 9, and here we are on November 23, with the order still marked as "order being prepared." When I reached out to N11 for help, they just advised me to get in touch with the seller myself. If I'm supposed to handle the issue with the seller on my own, what exactl...
Comments