I purchased two Neva Flashy Colors temporary sprays from Kıvılcım Parfümeri via N11, but only one was delivered as they were out of stock. The package included an apology note suggesting I submit a return request. Although I didn’t understand why this was necessary, I followed the instructions and initiated a return request on February 28. However, I am still waiting, and there has been no update on the status of my request. I even double-checked my return request to ensure everything was filled out correctly. Trying to explain my situation to the support line has been useless, as I’ve tried three or four times with no success. I am requesting a refund for the undelivered second product without further hassle.
I purchased two Glint 100 Percent Herbal General Cleaner Mold Oven Grill Cleaner Degreaser Solvent 1 L products from N11 on February 15, 2025, with order number 202461675838. Only one was delivered on February 19. I first contacted the store on the same day and also reported the issue to N11 via liv...
On July 15th, I placed an order for 2 Altınyıldız Classic shirts on the N11 platform. On July 16th, I received a message stating that the package was delivered to the cargo company. However, the package did not move from the dispatch branch for 6 days. After conducting an investigation, Sendeo cargo...
The N11 online store did not notify the supplier company, Eczacıbaşı Market, of my return request, despite informing me via email that my refund would be processed within 3 working days. This approval was given by customer service before the order even left the store. The cargo company, with which I...
I purchased an international product through N11. Since it was not as I expected, I returned it. The product I sent from Kayseri was delivered to an address in Sivas. The status showed as "Return under review." Later, the seller rejected the return, claiming the product had not reached them. I submi...
On August 15, I purchased 2 pieces of Karaca and 1 piece of Media Markt Turkey from N11 with a corporate coupon (not a discount coupon, but a paid coupon). While Karaca products were arriving, the product I bought from Media Markt Turkey was delayed on August 20th. As of September 5, the product has...
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