Brand Overview: My Supplement Store
My Supplement Store is an American retailer specializing in sports nutrition, vitamins, and bodybuilding supplements. The company traces its retail roots back to 1999 and established its online storefront in the early 2000s, with ownership transferring from founder Joshua Smith in 2009. Based in the Chicago, Illinois area, the brand operates both an e-commerce platform and affiliated brick-and-mortar storefronts.
Contact Info
Customer Support Email: [email protected]
Toll-Free Phone Number: 1-877-505-1777
Direct Phone Number: 708-326-4819
Industry and Operations
My Supplement Store operates in the fitness, health, and dietary supplements retail sector. It serves domestic and international customers through direct-to-consumer online distribution, supported by physical retail operations in Illinois.
- Workout Nutrition: Pre-workout formulas, pump boosters, intra-workout hydration, and recovery supplements.
- Protein and Amino Acids: Whey protein powders, plant proteins, branched-chain amino acids, and essential amino acids.
- Hormonal and Muscle-Building Supplements: Prohormones, natural testosterone boosters, estrogen blockers, and cycle support products.
- Weight Management: Thermogenic fat burners, non-stimulant weight loss aids, and diuretics.
- General Wellness: Multivitamins, joint support supplements, sleep aids, and daily health essentials.
User Sentiment
Consumer feedback highlights notable dissatisfaction surrounding logistics, post-purchase communication, and product condition upon arrival. While the retailer carries a wide catalog of niche fitness products, reviewers frequently report issues during order fulfillment and subsequent customer support interactions.
- Shipping Delays: Customers report orders taking significantly longer to arrive than the delivery timelines advertised during checkout.
- Unresponsive Customer Support: Multiple complaints describe difficulty getting timely responses via email, unreturned voicemails, and long waits when trying to resolve order issues.
- Compromised Product Condition: Reviewers mention receiving clumpy, hardened, or degraded powdered supplements, such as pre-workout products, as well as damaged packaging.
- Inventory and Stocking Issues: Buyers express frustration over ordering items that appeared in stock online, only to have orders delayed or partially fulfilled due to inventory errors.
- Strict Issue-Reporting Deadlines: Customers criticize the strict 48-hour delivery window required by the company to report missing, incorrect, or damaged shipments to receive a refund or replacement.
Share Your Experience
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