On June 19, 2025, I purchased a Mustela Stick Sunscreen from your official website with order number SHP10359361. Unfortunately, the product's mechanism failed after just a single use. When I try to turn the stick, the mechanism spins freely without dispensing the product, making it unusable.
I specifically chose to order from your official site to avoid such problems, but experiencing this defect on an original purchase has been truly disappointing. This raises serious concerns about the product's quality and reliability.
I request an immediate resolution to this issue—whether through a replacement product or a full refund. Please take the necessary steps to address this situation.
I purchased the Mustela SPF 50+ sunscreen stick from a pharmacy recently, paying a high price for what I believed would be a safe product for my family. Unfortunately, from the very first use, the stick’s mechanism was broken. No matter how many times I tried turning it in either direction, the prod...
I purchased the Mustela stick sunscreen expecting the convenience and quality the brand promises. However, after using it just once, the twist-up mechanism stopped working entirely for no apparent reason. Now, I can’t access the product at all—it’s completely unusable. This is extremely disappointi...
Hello, About three months ago, I purchased the Mustela SPF 50 Sun Stick from a local pharmacy. After just a few uses, the product's twist-up mechanism stopped working entirely. It no longer rotates, which makes it impossible to access or apply the sunscreen — the product is stuck inside the tube. I...
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