MTCGame Transaction Is Still Open 9 Days Later

I have been waiting for nine days without receiving anything after making a purchase on the MTCGame website, processing the payment through their platform, and waiting for further communication. No resolution has been provided to me despite the fact that I have made numerous attempts to get in touch with them and file complaints. According to what they told me, I require your affirmation. Because I made the payment through Paytr, it is possible that my problem will be resolved in a timely manner.