MSI Modern 14 Notebook Stopped Working After Warranty Expired

51

My 3-year-old MSI Modern 14i Notebook unexpectedly stopped working despite no liquid damage, malware, or any user-related issue. It simply shut down and won't turn on again. To make matters worse, MSI's technical service is demanding a ₺900 fee just for damage assessment without offering any solution.

The device's 2-year warranty expired recently, and this sudden, costly issue feels unjustified for such an expensive product. A laptop of this caliber and price shouldn't fail so quickly, and I find it unacceptable as a customer.

I am requesting that MSI resolve this issue promptly. Paying such a high repair cost for a fault that is not mine is unfair. Please take responsibility and assist in fixing the problem.

Ulaş
November 29, 2024 11:35 PM

I am not getting a response from MSI Turkey. I will file a complaint with the Consumer Arbitration Board.

Comments

Similar Complaints

MSI Cyborg 15 A12VF Overheating Issue Unresolved After Service

196

I sent my MSI Cyborg 15 A12VF laptop to MSI Turkey’s authorized service due to severe overheating problems. The service ...

MSI Laptop Returned as "Unrepairable" with Shipping Fee

28

I sent my MSI laptop for warranty repair, but it was returned to me labeled as "unrepairable" with instructions to send ...

MSI Cyborg A13V Laptop Developed Light Leakage After 3 Months

83

Three months ago, I purchased an MSI Cyborg A13V laptop, and today it suddenly developed light leakage. I tried contacti...

Asus Laptop Malfunction: Constant Shutdowns and Warranty Denial

17

Hello, my computer automatically shuts down when I start it. It stays on for about 1 minute and then shuts down immediat...