I bought an MSI laptop intending to gift it to my sister, who is studying computer programming. Unfortunately, the product turned out to be faulty. I sent it for repair, and after inspection, they deemed it suitable for replacement. However, in the report, it was stated that the laptop would remain at the service center, and I was informed that I would receive a replacement or refund if I sent the report and archived invoice to the seller. However, the seller refused the replacement. They insisted that I retrieve the product from the service center and return it to them for a refund. However, the service center stated that the product would remain with them and that they would send it back in any case, also mentioning that they had reported it as faulty. With schools about to reopen soon, I want to emphasize that we are suffering due to this situation. It's clear that the seller is unwilling to provide either a refund or a replacement. We are in distress and seek your assistance. The petition and the replacement report from the service center, along with the archived invoice, have been attached visually. Can you please help us? We are truly in a desperate situation.
A week ago, I bought an MSI Bravo 15 laptop, but by the third day of use, I noticed that the sound was muffled and that it would turn off on its own, despite being fully charged. I took it back to the shop I bought it from and made a formal complaint, asking for a replacement. The shop told me they ...
I sent my MSI laptop for warranty repair, but it was returned to me labeled as "unrepairable" with instructions to send it to the main service center. To make matters worse, Aras Kargo charged me a ₺670 shipping fee upon delivery. This situation seems highly unreasonable. Why should I be responsibl...
I had to get my laptop, the MSI GS65 9SF 419-xtr, fixed at the official MSI service center because there were problems with the keyboard and hinges on the new device. It was still under warranty, so they took care of it. About 15 months later, I came across the same problem again, and I decided to s...
We chose MSI over many other brands—despite the higher cost—because it was praised as one of the best in the world. But now I truly regret that decision. I own an MSI PL62 7RC, and although it’s never been dropped or mishandled, the rear case cracked on its own due to its poor-quality build. When I...
On April 8, 2025, I purchased an MSI G321Q monitor from a seller I'll refer to as "X." You’ll understand why I’m choosing not to disclose the seller’s name once you’ve read the full story—because, as you’ll see, they are not at fault in any part of this situation. Right after unboxing the monitor, I...
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