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Mostbet Blocks ₼1,550 Withdrawals for 10 Days, ₼50,000 Balance Stuck in Account

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Daneliya
September 22, 2025 1:01 pm
85

I am unable to withdraw funds from my Mostbet account to my Azerbaijan bank card. For about 10 days, all my ₼1,550 withdrawal requests have been repeatedly canceled. Only one small withdrawal per week is approved, while all other requests are denied without any explanation.

For example, my transaction with number 11866* was also canceled. Each time, I am asked to provide the same documents again and again, even though I have submitted them multiple times without error. Despite this, I never receive a clear response.

Currently, my account balance is approximately ₼50,000, and I have not encountered any restrictions or blocks on my account. This issue started only after I began winning larger amounts.

I demand that if there is any hidden restriction on my account, it should be removed immediately, and I should be able to withdraw my funds without obstacles. I know there is no issue with my documents, and I am concerned that the process is being deliberately delayed to cause me financial loss.

If my issue is not resolved promptly, I will file a formal complaint with Curaçao e-Gaming, which licenses Mostbet.

September 29, 2025 11:30 am (6 days after complaint)

Our colleagues have requested your documents. To complete the identification procedure, the following data is required: a document that can verify your income. Please provide the necessary documents to resolve the issue.

October 01, 2025 10:56 am

We have received information that a date has been set for the video call. Please wait for our colleague to contact you. Once the verification is complete, we will send a notification to your email address. Sincerely, Mostbet.

October 07, 2025 4:28 pm

We have learned that you have successfully completed a withdrawal within the limit. Please confirm that your complaint has been resolved. We wish you a good day! Your Mostbet.

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