Dear MostBet and Xolvie Team, I am writing to this platform to register and highlight a serious and persistent issue I am experiencing with MostBet, regarding the undue retention of my balance and the blocking of my account, which prevents me from making any withdrawals. My user ID is 15793415 and my registered email is [email protected]. It is important to emphasize that this is not my first attempt at resolution. I have already filed detailed complaints about this same issue on other platforms: Reclame Aqui (Brazil), Portal da Queixa (Portugal). Despite my attempts on multiple channels and my efforts to follow all instructions, the situation remains unresolved. Since initiating the withdrawal process, I have submitted numerous photos of my documents, all of the highest quality and clarity, ensuring that all information, including numbers and details, was fully visible and legible. However, I continue to receive generic and automated emails, apparently sent by a "bot," repeatedly requesting "better photos," without ever specifying the exact problem or what might be illegible. I have repeatedly requested that MostBet inform me with precision and in detail what is wrong or missing from the submitted photos. It is unacceptable that a company of MostBet's stature cannot pinpoint the specific flaw, limiting itself to standardized responses that clearly do not resolve my issue. It is crucial to note that I have successfully made dozens of withdrawals from MostBet previously, without any difficulty or document verification issues. This sudden "block" and the constant demand for "new photos" lead me to believe that there is a lack of willingness on MostBet's part to release my funds. The absence of plausible explanations and the refusal to detail the supposed flaws in the photos constitute an abusive and bad-faith practice, unjustly retaining my money. I demand an immediate solution to this problem, with the unblocking of my account and the release of my balance for withdrawal. Otherwise, I reaffirm that I will pursue all available measures to ensure my consumer rights in all possible instances. I await an urgent response and effective resolution to this situation. Sincerely, Eduardo Barbosa de Freitas [email protected] MostBet ID: 15793415
I am writing regarding an issue I am facing with my Mostbet account registered in Egypt, where I currently have a balance of 1,685 EGP that I am unable to withdraw. On 1-12-2025 (Monday), I attempted to withdraw my full balance to my Vodafone Cash account. Each time I enter my phone number during th...
When I deposit money into the Mostbet app, everything works smoothly without any issues. However, the moment I try to withdraw my funds, the process turns into an endless struggle. Instead of a simple transaction, I am forced to go through unnecessary steps that make it nearly impossible to access m...
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Two days ago, I submitted a withdrawal request on Mostbet and provided all the required identity verification documents. However, since then, I have not received any update or response from their team. When I contacted Mostbet customer service, I was asked to resend my ID photo, which I did immedia...
