I accidentally made a purchase in Mobile Legends and requested a refund. The refund amount has not yet been credited to my bank, but during this process, all my heroes and skins were deleted from my account. Not only the items from the refunded purchase, but every hero and skin I had unlocked and earned through effort and free gameplay are now completely gone. At the moment, I can’t play with any heroes — my account has been entirely wiped.
When I tried to reach in-game support, I only received automated responses, and my issue remains unresolved. This is the first time I’ve ever requested a refund. I can understand losing only the benefits from the refunded purchase, but I cannot accept losing all the progress and content I’ve worked hard for over time.
I request that my account be restored to its original state, with only the refunded items removed, and that all my previously earned heroes and skins be reinstated. I will provide the necessary screenshots and receipts as evidence.
While playing Mobile Legends on my iPhone 13, I accidentally made a purchase and requested a refund on the same day. The refund amount has not yet been credited to my bank, but the main issue is that during this process, all my heroes and skins were deleted from my account. Not only the items relate...
I have been experiencing an issue with my Mobile Legends account, and despite reaching out multiple times, customer support keeps ending the conversation without addressing the problem. Instead of providing a solution, they ignore my complaint and close the chat. This is completely unacceptable for ...
I’m incredibly upset with how Mobile Legends is handling the theft of my account. My account was stolen, and despite having all the proof of purchase—receipts and transaction records—I still can't get it back. I’ve submitted everything I have, but the support system keeps saying my information is in...
I'm extremely frustrated with the lack of support from Mobile Legends. My account was stolen, and I've been struggling to regain access for over a month. I submitted a form to customer service, but they keep saying the information I provided is incorrect. I have thousands of receipts and countless i...
I’m urgently asking for help from the Mobile Legends team. Due to a problem with my phone, I had to reset it—and after that, I discovered that my MLBB account was accessed and taken over without my knowledge. I didn’t share my login with anyone, yet my account was hijacked while I was dealing with m...
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