ID:28763303

Missha BB Cream Darker Than Advertised

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Sevim
Missha
May 09, 2024 12:19 am
5

I purchased BB cream from the Missha store at Ankamall after being convinced by the salesperson. Upon arriving home, I discovered that the cream's shade was unexpectedly darker than the previous product I had used. I would like to exchange the product, however, the store did not provide me with a receipt. All I have is a bank statement. I'm uncertain about the availability of an online invoice system and the process for accepting returns. I find it puzzling that I wasn't provided with a receipt or invoice, especially if returns are not allowed.

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Missha
May 10, 2024 9:17 am (1 day after complaint)

Dear customer, first and foremost, we would like to thank you for your feedback and express our regret for the situation you have experienced. We kindly request that you contact us at 4449089 so that necessary actions can be taken and the issue can be resolved. Best regards.

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Missha
May 14, 2024 11:03 am

Dear customer, first of all, we would like to thank you for your feedback and express our regret for the situation you have experienced. We kindly request that you contact us at 4449089+ so that necessary actions can be taken and the issue can be resolved. Best regards.

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Missha
May 22, 2024 11:07 am

Dear customer, first of all, we would like to thank you for your feedback and express our regret for the situation you have experienced. We kindly request that you contact us at 4449089+ so that necessary actions can be taken and your grievance can be addressed. Best regards.

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Missha
May 22, 2024 1:53 pm

Dear customer, first and foremost, we would like to thank you for your feedback and express our regret for the situation you experienced. We kindly request that you contact us at 4449089 so that necessary actions can be taken and your grievance can be addressed. Best regards.

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