The Missha foundation is too dark or too light for my skin — how do I choose the right shade, and can I exchange it?

Choosing the Right Shade:
Check the official shade range on Missha’s website or through authorized retailers. Missha has popular lines like the Perfect Cover BB Cream, where shades are numbered (e.g., No.13, No.21, No.23).

Consider your skin undertone — cool, neutral, or warm. Missha provides guidance based on undertones as well.

If possible, order minis or samples to test before buying a full-size product.

When shopping online, look for real photos and swatches in reviews from people with a similar skin tone to yours.

Can You Exchange It?
It depends on the store’s policy:

Physical stores and many online retailers do not accept returns if the cosmetic packaging has been opened.

If you bought it through a marketplace, check their return policy — sometimes exchanges are allowed if the product is unopened.

In cases of allergic reactions or product defects, you can try submitting a complaint with photos or videos. Some brands or stores may accommodate your request.

Don’t let your complaint go unheard! Submit a request on Xolvie — we’ll help you find a solution.