I recently purchased an eyeshadow from Missha, testing the shade on my hand at the store before buying it. However, once I left and saw the product in natural lighting, I realized it looked completely different and would not suit me at all. I decided to return it—without even opening the packaging—only to be told that Missha doesn’t accept returns, even for unused and sealed items.
What shocked me more than the refusal was the dismissive attitude of the staff. Instead of offering a solution, they blamed post-pandemic policy changes, which felt like a generic excuse to avoid helping a regular customer. I’ve shopped at Missha many times before, but this interaction has made me lose all trust in the brand.
I believe consumers have a right to return unopened products they won’t use. The rigid and unhelpful return policy is both frustrating and disappointing. I expected much more from a brand I once trusted. I request that Missha reconsiders their approach to customer service and resolves this issue properly—because this experience has completely changed my view of the brand.
I ordered Missha and Peripera lipsticks from Trendyol, and to my surprise, both items arrived without any protective seals or hygiene bands. There was no way to tell if the products had been previously opened or used. As a customer, I should be able to trust that my cosmetics arrive safely sealed an...
Every time I apply the Missha sunscreen, especially on my forehead, it causes intense itching, and within hours, I start to break out badly. My skin has deteriorated significantly since using this product. My forehead is now covered in painful acne and red patches, and the irritation keeps spreading...
The paper mask I purchased from Missha arrived with the expiration date removed, and this has happened to me before. After checking out the reviews, I noticed that this has been done over and over again. It's really frustrating that you're selling expired products to people. Can a well-known brand l...
Hello, I’ve been a regular customer of Elca Kozmetik for quite some time and have never encountered a problem—until now. I recently purchased an Estée Lauder foundation, but soon after receiving it, I realized it wasn’t the right product for me and wanted to return it. I tried reaching out for a ret...
I purchased BB cream from the Missha store at Ankamall after being convinced by the salesperson. Upon arriving home, I discovered that the cream's shade was unexpectedly darker than the previous product I had used. I would like to exchange the product, however, the store did not provide me with a re...
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